Frequently Asked Questions

Do I need to set up an account to place an order?

Creating an account is optional. You can check out as a guest without registering. Orders can be placed directly on our website or by calling us at 03451311116 to place an order over the phone.

How long will it take for my order to be delivered?

All orders are dispatched on the next working day. However, based on your geographical location the courier delivery may take 2-3 working days.

How will my parcel be delivered?

The parcel will be delivered by Leopard, TCS, PostEx, or Trax. Deliveries take place between 9:00 AM and 9:00 PM.

Will I be charged Sales Tax on my order? 

Yes, in accordance with laws and regulations.

What if I have missed the delivery attempted by the courier?

The courier will attempt to deliver your parcel, and if the delivery is unsuccessful, a text message will be sent to the provided contact number. If the parcel is not delivered, it will be returned to us by the courier within 24 hours. To arrange a re-delivery, customers can pay a re-delivery fee. For more information and to schedule re-delivery, please call us at 03451311116.

Please notify us within one working day if you have not received your order after one working day.

I need the items by tomorrow for a special occasion – can you Expedite / fast track my order?

Yes! We can expedite or fast-track your order with advance payment and an additional courier fee. For any delivery-related information, please call us at 03451311116 before placing your order so we can pass special instructions to the relevant warehouse or store.

Can I get a Saturday delivery?

Yes! We can arrange delivery for Saturday.

Can I track my order?

Yes! You can check the status of your parcel by emailing us at info@manocolors.com or calling us at 03451311116.

Can I make changes to my order?

You can modify your order any time before completing the checkout. If the order is already placed, please call us at 03451311116, and we’ll assist you with the changes. However, once the order has been dispatched, no changes can be made.

What is your Refund Policy?

For information about the refund policy please visit our Returns page.

Do you Store my payment information?

Mano Colors does not store any of your payment information. To ensure your online safety, all payment details are processed securely and are never stored.

What is the retail refund policy?

Yes, we offer a robust refund policy, which applies under the following conditions:

• The product is unused
• The packaging remains intact

Please note: Items purchased with a discount of 41% or more are not eligible for refunds or exchanges.

How do I place an order?

You can place orders directly on our website. On any product page, select your preferred color/size (if applicable), choose the quantity, and click the “Add to Cart” button. This will open your shopping cart, where you can either continue shopping or proceed to checkout. On the checkout page, you can enter or confirm your personal and shipping details, select your payment method, apply any discount vouchers (if applicable), and review your order before clicking “Place Order Now.”

What kind of payment methods do you accept?

Currently, we accept the following payment methods:

• Cash on Delivery: Available for customers across Pakistan. Please ensure you have the exact amount, as our delivery agents do not carry change.
• Prepaid Options: Jazz Cash and Easy Paisa.

Can I cancel my order?

Yes, you can cancel your order by selecting “Order Cancellation.” Please call us at 03451311116 before 1 PM, and we will assist you in canceling your order. Kindly note that once the order has been dispatched, we will not be able to cancel it.

What are the alternative contact channels for Mano Colors?

You can reach us by calling 03451311116, visiting our website for live chat, or emailing us at info@manocolors.com. We will respond as quickly as possible.